Founded back in 1996,
SuperbHosting.net has had consistent rock-solid service. Superb was founded by Haralds Jass, a Web developer that could no longer tolerate the poor service of his Web Host and believed he could do it faster, better, and be more accommodating to his customer needs. It is this foundation and the devoted adherence to it that makes SuperbHosting.net great. They have won many awards as one of the best in a market shared by thousands.
When last we looked at
SuperbHosting.net (December of 2005) our Independent Review Panel was impressed with their competitive pricing, features, guarantee, and their support. We were pleased to learn that our Independant Review Panel reported that they are still maintaining their value and support.
From Virtual to Dedicated Hosting,
Superb Hosting runs the gamut of hosting solutions. SuperbHosting.net offers Unix, NT, Reseller, Dedicated hosting, power servers, co-located, and E-Commerce packages. Even though they offer a vast assortment of hosting solutions, SuperbHosting.net still maintains a high level of support and customer service for each package.
Superb Network Operation Center contains great connectivity using 6 DS-3s on 2 redundant OC-12s, and a future upgrade to the system. With Cisco routers and switches and fully redundant paths, its no wonder SuperbHosting.net can deliver on their 100% Network uptime guarantee.
SuperbHosting provides toll free phone support 24/7/365 via a 1-888 number. They also provide 24/7 ticket support customer support via the customer control panel. When on hold, before you reach the support department, SuperbHosting.net requests that you take a look at their support FAQs and documentation. Their written support is very good offering searchable FAQs and multiple topics explained in good detail. Emails are answered fairly quickly and the searchable FAQs were rather helpful.
Each Web Hosting package comes with plenty of features with nice pricing. Couple this with their excellent network connectivity and excellent support and you have superb hosting.
Superb Hosting ReviewReliability
Superb Hosting has two data centers with 6 POPs (points of presence) in 5 states on both coasts and in the center of the country. This powerhouse of a core network provides superior connectivity to every major Tier 1 backbone in the world with incredibly low latency and zero packet loss.
No matter which Superb Hosting NOC is serving your site, you can count on superb performance - with UPS (uninterruptible power), with diesel generator backups, air conditioning, and system administrators on duty at every moment of every day. This is how they live up to their 99.9% uptime guarantee and their perfect (that's 100%) network uptime guarantee.
Control Panel
Superb Hosting uses the myCP Control Panel which may not be the most attractive interface in the world, but certainly does the job. From the main screen, you can submit Feedback, Order Accounts, Modify Info, Pay Invoices, view Billing History, and access your Account Manager.
From the Account Manager's main window, you can then Connect via SSH2, change the passwords for your account and control panel, handle Mail Administration, set up password protections, analyze Stats, run Cron Jobs, view disk Quota used and available, and access your File Manager. The control panel is simple and functional and effective and, admittedly, our least favorite part of this otherwise superb hosting package.
Customer Support
Superb Hosting offers toll-free (1-888) telephone support 24/7/365. They also run an online control ticket support system through the myCP control panel. They also offer more than 25 extremely helpful help docs on various subjects integral to your website's success, including how to make the most of the software tools included with your Superb Hosting subscription.
Conclusion
Weighing the Pros and the Cons, we find that SuperbHosting.net is an excellent Host. They have quality support, a vast range of hosting solutions, and a one of the best networks in the business.
Pros:
- Competitive Prices
- Plenty of Features
- 100% Network Uptime Guarantee
- 99.9% Uptime Guarantee
- 24/7/365 toll free phone and E-mail Support
- Support Forum
- Excellent Support Staff
- Interactive FAQs
Cons:
There were no major problems during our testing period
Customer Reviews of Superb Hosting
"I have been a customer/subscriber of Superb hosting since May 2005. During these past 5 years I cannot recall a time when my sites (I maintain 4 different sites) were down as a result of server issues. The few times I have needed assistance from the Superb support team I have received immediate help within minutes after opening a support ticket. Everytime I have opened a support ticket (usually a result of my forgetfulness in renewing a domain) they solve the issue on the first attempt and I have no need to contact them further. I also feel the storage space, traffic, and webmail features, along with the miriad of other features I recieve with my account are more than adequate and are an excellent value for the price as well. I cannot say enough good things about this service and would highly recommend them to any of my family or friends looking to host a domain. Thank you Superb!"
Marcus <> / www.RenigarKenpo.com
"Superb has been and is a "superb" hosting and registrar business. There support staff and process for all tech requests are excellent. I have been using and working with Superb for almost a decade now and to this day there is no better hosting service available. Mostly due to there support and availability in all reqeusts. There control panel for all domains works very well and is quick and easy to use. There hosting cost's are right on par with what you would expect and there are many different options availabe from residential, small biz and corp including server parking. Hat's off to you all. Thanks for all the help and support.
J.M"
James M / allfloors.ca
"We have had 2 dedicated servers with them for a few years now. We moved to Superb when Valueweb really botched things during their DC moved. We have nothing but good things to say about Superb.net overall. We started with 2 ubuntu servers, then they were running a 2-for-1 special on servers. We picked up 2 and moved things off the old ones to the new ones. Our dedicated hosting bill is half what it used to be now.
With only a few exceptions their support is outstanding! They're fast and friendly, and technically competent. The couple of issues we've had in the past centered around improper setups of the network KVM terminal to our servers when we needed shell access. Other than that we're very pleased and plan to keep running our services in their DC's.
Speaking of their DC's. A real plus is the ability to choose which DC your server is provisioned in.
A negative mark is the inability for them to delegate authority of the reverse zones to us. We run our own DNS and are more than capable of taking care of this ourselves.
I'd recommend that anyone looking for reliable dedicated servers to try Superb.net. They have yet to let me down. Great support, great prices, great network and 4000Gb/month/server bandwidth!"
Consoltec / Consoltec.net
"The really great thing about Superb Hosting besides the brilliant service is your prompt and efficient response to complaints and requests. Great uptime, affordable price, the nice control panel, 24/7 tech support keeps you always on top of your game. I am sure changes will evolve as time progress, overall I am satisfied with Superb Hosting Service. Keep up the good work!!!"
McIver Maurice / Multiple
